If someone else is the owner of the form of payment, ask them to report the unauthorized charges. Check that the charge came from Google. Popular articles. If you don't have a Google Ads account but see charges on your bank account or credit card statement for Google Ads, please review the following steps. If the charge isn't from Google, contact your bank.

To view your Google purchase history: Sign in to Google payments subscriptions and services. To view all claims in your Google Account, sign in to the account. You can see examples of what Google Ads charges look like above. No matching claims found. Pay. Check that the payment wasn't made by a family member or friend with access to your Google Account or payment method. Thanks for your patience, as it may take longer than usual to connect with us. Step 2: Check where the charges came from If you see a charge on your billing statement for a digital purchase on Google Play that you didn't make, ask your family and friends to see if:

Contact your payment provider (for example, bank or card-issuer) for more information. If you believe your Google Account has been misused on Google Pay, like through suspicious or unauthorized charges, contact a Google Pay Grievance Officer. Google Pay cannot guarantee that your issue will be resolved after filing a report.

Before you report.

Please expect a delay in response. Reporting unauthorized charges Unauthorized Google Ads Charges. Email address Claim ID.

Find your unauthorized purchase claim. Google refunds purchases that are fraudulent according to our policies.

Make sure the charges are actually for Google Ads. Before reporting a charge as unauthorized, compare your Google purchase history with the charges listed on your card or bank statement to help remind yourself of any purchases you've forgotten. Report suspicious activity.

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Google payments center lets you view and update user's payments information across different Google products. Sign in.

Important: You can only report unauthorized charges for forms of payment that you own. Before reporting a charge as unauthorized, compare your Google purchase history with the charges listed on your card or bank statement to help remind yourself of any purchases you've forgotten.Make sure the charge isn't from a subscription you or a family member has set up.If you still don't recognize the charge and think it is fraudulent, If you share your device with others (such as a young child) or suspect someone has your password, Welcome to the new Google payments center help experience! As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Enter the email address you used to submit the claim, and the claim ID sent to your email.

For additional support, Charges for Google products or services appear on your card statement starting with "Google. Google refunds purchases that are fraudulent according to our policies.As a precautionary health measure for our support specialists in light of COVID-19, we are operating with a limited team. For other questions about your purchase, visit the Google payments help center . Apologies for the inconvenience.After we verify your claim, we revoke the ability to pay from the Google payments profile that made the transaction.If you have issues on multiple payment methods, submit a separate form for each payment method.This is a purchase ID that often is printed on the mobile phone billing statementThis is a purchase ID that often is printed on the mobile phone billing statementChanging the payment method will clear any info you've entered on this form and reset it.Your personal information will be stored securely and treated in accordance with the Learn more about reporting a fraudulent charge. "If the charge isn't from Google, contact your bank.These common issues are often mistaken for unauthorized charges:It's easy to forget a purchase you've made. If you see any charges on your payments profile or credit or debit card statement that you don't think you made, try the following before contacting Google.

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Charges for Google products or services appear on your card statement starting with 'Google'.